I was referred to Paula from a professional colleague who had nothing but positive things to say about her. I am so glad he did! Paula is knowledgeable, kind, responsive, and PATIENT. This is my first time buying a house, so I had a lot of questions. She was always available, day or night by text or cell phone, and she never took longer than five minutes to reply. I had a very specific perception of real estate agents from television/movies, so I wasn't sure what to expect. Everything about her professionalism can be explained in one story: we viewed two houses together. The first was overpriced and required a lot of work. Paula was completely honest with me about what she thought. I half expected her to try to upsell me or convince me to put in an offer, but nope. When I told her that I wasn't sure if this was the house was for us, she nodded and said, "Good to know. There will be others!" And that was that! So when we viewed our second house (which we eventually bought), I knew that her positive reactions were genuine instead of a sales tactic. Then, when we got cold feet, she (very patiently, bless her) talked us through our options and went to bat for us. All and all, Paula Rice was the absolute best! I would recommend her to anyone who is thinking about buying or selling a home!